Returns / Exchange & Shipping Policy

At Sillysally, we aim to ensure your satisfaction with our products. Our return/exchange policy is designed to provide convenience and ease. Please follow these guidelines for a hassle-free process:

Return/Exchange Request: 

Initiate a return/exchange request for all unused, unwashed inner-wear items, free of perfume, makeup, or deodorant smell, with original tags and packaging intact within 7 days of receiving the items.

Return Deadline:

The product must reach us within 7 days after initiating a return / exchange request to facilitate crediting your account.

Eligibility:

  • All regular-priced individual or pack items are eligible for exchange/return.
  • Items purchased on sale or under promotional discounts are not eligible for return.
  • However, you may request an exchange within 7 days of delivery, subject to availability of the size, in stock.

Hygiene Standards: 

For hygiene reasons, we reserve the right to refuse returns if it's evident that the item has been used, washed, or soiled.

Set or Pack Items: 

Items sold as sets or packs cannot be returned/exchanged as individual items.

Refund Processing: 

Refunds will be processed within 72 hours from receipt of the returned item.

Refunds:

  • We will process the refund after receipt of the product by Sillysally, or its business partner. Refund will be processed based on the mode of payment of the order
  • Orders paid by credit/ debit card will be refunded to the credit/ debit card or your bank account within 7 working days and the refund will reflect in the next statement.
  • Orders paid by net banking accounts will be credited back to bank account.
  • While refunding, courier charges, COD Charges (39 INR), shall be deducted. Only the base value of product will be refunded.

Non-Returnable Items: Gift cards are non-returnable/exchangeable.

Please email,  sillysally.in@gmail.com for returns / exchange, providing the following information:

Order ID:
Email ID:
Phone:
Return Reason:
Message (if any):

Note: Shipping Fee and COD Charges are non-refundable.

Shipping Policy

Shipping & Handling Fees:

  • Enjoy Free Shipping for all orders over ₹699/- within India.
  • A flat Shipping and Handling Fee of ₹50/- is applicable for orders below ₹699/-

Packaging and Delivery:

  • To minimize packaging and reduce our environmental impact, your entire order will be shipped as one package.
  • Upon shipping, you'll receive an email notification along with courier tracking details for easy tracking.

Expected Delivery Timelines:

  • Orders are typically shipped within 24 hours of placement.
  • Delivery times vary between 3 – 7 business days from shipment, aiming to reach you at the earliest.

We prioritize making your products available to you promptly while maintaining quality service standards.